Senior Customer Success Manager (NitraMart)

nitra(28 days ago)

HybridFull TimeMedior$88,612 - $118,143 (estimated)Customer Success

About this role

The Customer Success Manager for NitraMart is responsible for owning and managing relationships with marketplace vendors and suppliers to ensure seamless order fulfillment and a high-quality customer experience. The role sits at the center of marketplace operations and supports reliability, trust, and operational excellence across the supply chain. This position operates in a fast-paced startup environment with significant cross-functional collaboration. It is based in Washington, DC and supports Nitra’s broader mission of improving healthcare through fintech and software solutions.

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Required Skills

Customer Success
Account Management
Vendor Management
Supplier Relations
Order Monitoring
Issue Resolution
Shipping Coordination
Cross Functional Collaboration
Performance Tracking
Data Analysis

+9 more

About nitra

nitra.com

Nitra is a financial operations and accounting platform purpose-built for medical practices and doctors’ offices. It combines bookkeeping and practice accounting with spend-management tools to help clinics earn, organize, automate, and secure their finances. The platform automates expense capture, bill pay, vendor management, and reporting to reduce administrative burden and free clinicians to focus on care. Nitra emphasizes security, time-saving automation, and clear financial visibility tailored to healthcare providers.