Senior Customer Success Manager (NitraMart)
nitra(28 days ago)
About this role
The Customer Success Manager for NitraMart will own and manage relationships with marketplace vendors and suppliers to ensure a seamless, reliable experience for customers. The role sits at the center of Nitra’s marketplace operations, focusing on maintaining trust and operational excellence across the supply chain. This position will work closely with internal teams to refine marketplace workflows and incorporate vendor and customer feedback. It is based in New York and embedded within a fast-paced, high-growth fintech and healthcare technology startup environment.
Required Skills
- Customer Success
- Vendor Management
- Supplier Relations
- Order Fulfillment
- Issue Resolution
- Escalation Management
- Cross-Functional Collaboration
- Workflow Optimization
- Performance Tracking
- Data-Driven Insights
+9 more
About nitra
nitra.comNitra is a financial operations and accounting platform purpose-built for medical practices and doctors’ offices. It combines bookkeeping and practice accounting with spend-management tools to help clinics earn, organize, automate, and secure their finances. The platform automates expense capture, bill pay, vendor management, and reporting to reduce administrative burden and free clinicians to focus on care. Nitra emphasizes security, time-saving automation, and clear financial visibility tailored to healthcare providers.