Customer Success Manager, DACH & North of Europe

Didomi(12 days ago)

HybridFull TimeMedior$81,566 - $109,260 (estimated)Customer Success

About this role

Customer Success Manager responsible for overseeing a large portfolio of small to medium-sized customers and driving growth through the Didomi platform. The role involves collaborating with a team of CSMs to ensure proper product usage, maintain strong customer relationships, and support customer retention and expansion. The position can be based in Paris, Lille, Berlin, or remotely within the EU, with regular travel to meet customers in person.

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Required Skills

Account Management
Customer Success
Upselling
Churn Prevention
NPS Management
Relationship Building
Renewals
Product Feedback
Content Creation
Communication

+3 more

About Didomi

didomi.io

Didomi is a privacy and consent management platform that helps organizations collect, manage, and act on user consent and preference data across web and mobile. Its product suite includes a consent management platform (CMP), preference center / privacy hub, SDKs and integrations to enforce privacy controls and feed downstream systems. Didomi positions its tools to improve consent rates (up to 90%) and boost ad performance and return on ad spend (about +22%) while keeping companies compliant with global privacy laws. Enterprises and publishers choose Didomi for its modular, developer-friendly stack that balances user trust with revenue and data needs.