VP, Customer Success - North America

Smartly(8 days ago)

HybridFull TimeExecutive$174,771 - $228,825 (estimated)Customer Success

About this role

The VP, Customer Success, North America at Smartly is an executive leader responsible for leading the North American Customer Success organization and driving the commercial strategy for the region. Based in NYC and reporting to the SVP, Global Customer Success, this role manages a multi-layered team including Directors, Client Partners, Customer Success Managers, and Managed Services. The VP is accountable for the strategic and financial health of the regional customer portfolio, ensuring large advertising partners realize value from Smartly’s AI-powered advertising platform.

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Required Skills

Leadership
P&L Management
Customer Success
Account Management
Executive Partnership
Revenue Growth
Talent Development
Cross-Functional Collaboration
AdTech
AI Marketing

About Smartly

smartly.io

Smartly is an AI-powered advertising platform that helps brands and agencies launch, manage, and optimize cross‑platform ad campaigns. It automates campaign creation, creative iteration and real‑time optimization to improve performance at scale. The platform connects to major social and programmatic channels (Meta, TikTok, Snapchat, Pinterest, etc.) and supports dynamic ads, audience targeting and reporting. Marketers use Smartly to speed up creative testing, scale personalized ads, and drive more efficient media spend.