Senior Customer Success Manager, Service (CCaaS)
Sprinklr(1 month ago)
About this role
A Senior Customer Success Manager (Service) at Sprinklr manages the strategic technical relationship with enterprise customers in customer service, CX, and contact center operations. The role focuses on driving adoption and expansion of Sprinklr's Care suite (Case Management, AI Automation, Contact Center) and aligning platform technology to customers' support operating models and digital roadmaps. The manager leads transformation efforts and oversees enablement programs to ensure successful onboarding and ongoing customer value.
Required Skills
- Customer Success
- Contact Center
- Case Management
- AI Automation
- CX
- Program Management
- Stakeholder Engagement
- Technical Escalation
- Integration Architecture
- Change Management
+2 more
Qualifications
- Bachelor's Degree
- PMP
- Lean Six Sigma
About Sprinklr
sprinklr.comUnify your front-office teams, tools and touchpoints with Sprinklr's AI-powered customer experience management platform. Eliminate the chaos of using multiple CX tools.
View more jobs at Sprinklr →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Sprinklr
Similar Jobs
Lead Consultant, CX Advisory, GTM Strategy Team
Five9(12 days ago)
Contact Center - Consulting Solutions Engineer (Tokyo Based)
Zoom(12 days ago)
Contact Center Partner Solution Engineer
Zoom(1 month ago)
Contact Center AI Solution Consulting Manager
Accenture Federal Services(6 months ago)
Senior AI Adoption Consultant (COE)
NICE(18 days ago)
Lead CX / Platform Architect
AMN Healthcare(1 month ago)