Senior Customer Success Manager

GitLab Prospects(1 month ago)

RemoteFull TimeMedior$94,041 - $125,442 (estimated)Customer Success

About this role

The Customer Success Manager partners with customers after the sale to align business outcomes with value on GitLab’s DevSecOps platform. They act as the primary liaison across GitLab teams, helping customers adopt platform capabilities, realize ROI, and plan future adoption. The role emphasizes customer retention, growth, and satisfaction while staying current on product releases and best practices.

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Required Skills

Customer Success
Stakeholder Management
Adoption Guidance
Journey Mapping
Technical Communication
Git
CI/CD
DevSecOps
Account Management
Cross-Functional

+4 more

About GitLab Prospects

gitlab.com

This company offers an AI-powered DevSecOps platform that integrates security across the software development lifecycle, delivering automated SAST, SCA, secrets and configuration checks, and runtime protections. Its machine‑learning-driven risk prioritization and actionable remediation guidance reduce noise and help teams focus on the highest‑impact vulnerabilities. With native CI/CD and developer workflow integrations plus compliance reporting, the platform is built to help engineering and security teams shift security left and ship cloud‑native applications faster and safer.