Future Opportunities - Customer Success - US
PagerDuty(27 days ago)
About this role
A Customer Success Manager at PagerDuty partners with customers to realize business outcomes through adoption of PagerDuty’s digital operations platform. They act as trusted advisors who help organizations unlock value, accelerate adoption, and align product capabilities with strategic goals. PagerDuty is a global, hybrid employer offering competitive total rewards and benefits across locations.
Required Skills
- Relationship Building
- B2B SaaS
- Cross-Functional
- Communication
- Consultative Conversations
- Product Advocacy
- Customer Adoption
- Business Reviews
- Data-Driven Insights
- Change Management
+1 more
About PagerDuty
pagerduty.comPagerDuty is an AI-first operations platform that helps organizations detect, triage, and resolve digital incidents to minimize downtime and improve service reliability. It delivers real‑time alerting, on‑call scheduling and escalation, automated incident orchestration and runbooks, plus agentic AI/AIOps and automation to speed remediation. The platform integrates across DevOps, IT, and security toolchains and provides analytics and post‑incident insights for continuous improvement. Enterprises use PagerDuty to build operational resilience, shorten incident lifecycles, and coordinate response across teams.
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