Customer Success Manager

Stripe(21 days ago)

HybridFull TimeSenior$116,532 - $155,947 (estimated)Customer Success

About this role

Stripe is hiring a Customer Success Manager to own and deepen relationships with a portfolio of enterprise customers after the sale. The role focuses on ensuring customers realize maximum value from Stripe as a payments platform, helping drive retention and expansion through strategic partnership. You will act as a key point of contact for complex, global organizations and collaborate closely with internal teams to support long-term customer outcomes.

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Required Skills

Customer Success
Enterprise Accounts
Relationship Management
Account Health
Renewals
Business Reviews
Payments Insights
Product Adoption
Executive Stakeholders
Cross-Functional Collaboration

+5 more

About Stripe

stripe.com

Stripe is a financial infrastructure platform that provides a suite of APIs and tools to power online and in-person payments and commerce for internet businesses of all sizes. Its product set includes payment processing, billing and subscriptions, marketplace payouts, fraud prevention, card issuing, tax and reporting, and global payment method and currency support. Developers and companies choose Stripe for its clean APIs, extensive documentation, and integrated compliance and developer tooling. Stripe also offers advanced capabilities — including AI-driven features, treasury and embedded-finance tools — to help businesses scale and grow revenue.