Senior Customer Success Manager

Cortex(1 month ago)

RemoteFull TimeSenior$135,000 - $185,000Customer Success

About this role

The Senior Customer Success Manager at Cortex is a strategic partner to large, sophisticated enterprise customers, helping them realize measurable business outcomes from the Cortex platform. The role requires bridging technical expertise with executive-level strategy, working closely with engineering organizations and internal teams to influence product and drive adoption. This is a high-ownership, remote role (preferred AMER Pacific Time Zone) focused on delivering outcomes and scaling a world-class customer success motion.

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Required Skills

Customer Onboarding
Adoption Management
Renewals
Expansion
Technical Advisory
Executive Communication
Relationship Management
SDLC
DevOps
Cloud Infrastructure

+4 more

About Cortex

cortex.io

Cortex is an internal developer portal that uses AI to help engineering teams ship reliable, secure, and efficient software faster. It centralizes service catalogs, docs, runbooks, and best practices while automating discovery, onboarding, and common developer workflows to reduce ad-hoc “vibe coding.” Cortex integrates with existing tooling and CI/CD pipelines to enforce standards, improve governance, and surface observability and security signals. Teams use it to scale developer productivity, reduce operational risk, and accelerate safe delivery.