Senior Customer Success Manager
Cortex
About this role
The Senior Customer Success Manager at Cortex is a strategic partner to large, sophisticated enterprise customers, helping them realize measurable business outcomes from the Cortex platform. The role requires bridging technical expertise with executive-level strategy, working closely with engineering organizations and internal teams to influence product and drive adoption. This is a high-ownership, remote role (preferred AMER Pacific Time Zone) focused on delivering outcomes and scaling a world-class customer success motion.
Skills
About Cortex
cortex.ioCortex is an internal developer portal that uses AI to help engineering teams ship reliable, secure, and efficient software faster. It centralizes service catalogs, docs, runbooks, and best practices while automating discovery, onboarding, and common developer workflows to reduce ad-hoc “vibe coding.” Cortex integrates with existing tooling and CI/CD pipelines to enforce standards, improve governance, and surface observability and security signals. Teams use it to scale developer productivity, reduce operational risk, and accelerate safe delivery.
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About Cortex
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$135k – $185k
per year