Senior Customer Success Manager

Parspec(2 months ago)

HybridFull TimeSenior$131,826 - $176,482 (estimated)Parspec US

About this role

A Senior Customer Success Manager at Parspec is responsible for managing relationships with executive stakeholders at top enterprise accounts, ensuring smooth onboarding and long-term value realization of Parspec’s AI-driven platform. The role involves driving product adoption through training and strategic engagements, facilitating regular business reviews, and collaborating closely with product teams to incorporate customer feedback into development. The ideal candidate will have extensive experience in customer success within a B2B SaaS environment, particularly with complex workflows, and will play a pivotal role in shaping processes that scale customer success efforts as the company grows.

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Required Skills

Customer Success Management
Relationship Building
Onboarding
Implementation
Training
Strategic Engagement
Consulting
Business Reviews
Customer Feedback
Monitoring Customer Health

+14 more

About Parspec

parspec.io

Parspec is an AI-powered platform designed to enhance the workflow of product selection, quoting, and submittals for mechanical, electrical, and plumbing professionals. The platform enables businesses to increase efficiency, allowing users to bid on more jobs and gain a competitive edge in the marketplace. With innovative features that streamline product identification and documentation, Parspec empowers organizations to improve their profitability while delivering accurate and professional results quickly. Through its user-friendly interface, Parspec supports teams in making informed product decisions and managing complex project needs with ease.