Customer Success Manager
Product Marketing Alliance
About this role
The Customer Success Manager at The Alliance is responsible for ensuring the members achieve their goals and realize maximum value from the company’s offerings. This role includes onboarding new members, managing high-value accounts through regular communication and strategic insights, collaborating with sales and product teams, and tracking success metrics. Additionally, the manager will identify upsell opportunities and work with the Commercial Director to explore new commercial avenues. A strong background in B2B customer success and experience with CRM tools, particularly Intercom, is essential.
Skills
About Product Marketing Alliance
productmarketingalliance.comProduct Marketing Alliance (PMA) is a leading global community dedicated to product marketers, providing resources, certifications, networking opportunities, and events to help professionals excel in their careers. With over 300,000 members, PMA offers an extensive library of online materials, including training courses, industry reports, and community-driven insights. The organization also hosts a variety of events, such as the Product Marketing Summit, fostering collaboration and knowledge-sharing among product marketing professionals worldwide. By joining PMA, members gain access to essential tools and connections that drive their success in the product marketing field.
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About Product Marketing Alliance
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Product Marketing Alliance.
Salary
$35k – $38k
per year