Customer Success Manager

Product Marketing Alliance(25 days ago)

HybridFull TimeManager$35,000 - $38,000Customer Success

About this role

The Customer Success Manager at The Alliance is responsible for ensuring the members achieve their goals and realize maximum value from the company’s offerings. This role includes onboarding new members, managing high-value accounts through regular communication and strategic insights, collaborating with sales and product teams, and tracking success metrics. Additionally, the manager will identify upsell opportunities and work with the Commercial Director to explore new commercial avenues. A strong background in B2B customer success and experience with CRM tools, particularly Intercom, is essential.

View Original Listing

Required Skills

Customer Success
Onboarding
Account Management
Team Collaboration
Data Reporting
Upselling
Account Growth
B2B Experience
CRM Proficiency
Customer Engagement

+7 more

About Product Marketing Alliance

productmarketingalliance.com

Product Marketing Alliance (PMA) is a leading global community dedicated to product marketers, providing resources, certifications, networking opportunities, and events to help professionals excel in their careers. With over 300,000 members, PMA offers an extensive library of online materials, including training courses, industry reports, and community-driven insights. The organization also hosts a variety of events, such as the Product Marketing Summit, fostering collaboration and knowledge-sharing among product marketing professionals worldwide. By joining PMA, members gain access to essential tools and connections that drive their success in the product marketing field.