Senior Customer Success Manager
Crusoe(2 months ago)
About this role
As a Senior Customer Success Manager at Crusoe, you will be responsible for managing strong customer relationships, ensuring clients maximize the value of cloud-based AI and ML solutions. The role requires acting as a technical liaison between customers and the internal team, providing guidance and support, monitoring performance metrics, and delivering training sessions. You will also coordinate customer journeys, address concerns, and stay updated on industry trends to provide strategic insights.
Required Skills
- Customer Relationship Management
- Customer Advocacy
- Technical Liaison
- Technical Guidance
- Performance Monitoring
- Customer Journey Coordination
- Industry Awareness
- Customer Training
- Issue Resolution
- Cloud Computing
+6 more
Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related field
- Advanced degree preferred
About Crusoe
crusoe.aiCrusoe is a leading provider of next-generation AI infrastructure that focuses on renewable-powered cloud computing solutions. By employing an energy-first approach, Crusoe enables businesses to deploy AI workloads at scale while ensuring reliable performance and round-the-clock support. The company is committed to advancing sustainable technology, making it a strategic partner for organizations looking to enhance their AI capabilities in an environmentally conscious manner.