Senior Customer Success Manager

United States - Genesys Cloud Services, Inc.(1 month ago)

RemoteFull TimeSenior$135,067 - $181,094 (estimated)Customer Success

About this role

Genesys is hiring a Customer Success Manager to build long-term relationships with customers using the Genesys Cloud AI-powered experience orchestration platform. The role focuses on advising customers on their customer experience vision and helping them realize business outcomes through ongoing partnership and advocacy. This position operates in a global, collaborative environment supporting customer loyalty, retention, and growth.

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Required Skills

Customer Success
Account Management
Customer Advocacy
Executive Business Reviews
Customer Success Plans
Product Adoption
Onboarding
Renewals
Forecasting
Cross-Sell

+11 more

Qualifications

Bachelor’s Degree

About United States - Genesys Cloud Services, Inc.

genesys.com

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