Strategic Customer Success Manager

Miro(21 days ago)

HybridFull TimeSenior$133,023 - $177,941 (estimated)Customer Success

About this role

Miro is hiring a Strategic Customer Success Manager to support a portfolio of its largest enterprise customers in the UKI region as part of the Northern Europe Strategic Customer Success team. The role focuses on partnering with key stakeholders to ensure customers realize value from their investment in Miro and strengthen long-term relationships. This position operates within Miro’s global Customer Experience organization.

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Required Skills

Customer Success
Enterprise Accounts
Stakeholder Management
Executive Reviews
Success Planning
Product Adoption
Customer Onboarding
Account Health
Retention Strategy
Cross-Functional Collaboration

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About Miro

miro.com

Miro is an AI-powered visual collaboration platform built around a flexible digital whiteboard that helps teams speed product development from ideation to launch. It centralizes brainstorming, mapping, roadmapping, prototyping, and cross-functional alignment to break tool silos and keep stakeholders in sync both in real time and asynchronously. Miro provides templates, integrations with popular tools, enterprise-grade security and governance, and AI features that generate ideas, summarize work, and automate routine tasks to accelerate decision-making. Product, design, and engineering teams at startups and large organizations use Miro to align faster and ship customer-focused products.