Customer Success Manager II, Scale

AvidXchange, Inc.(3 months ago)

HybridFull TimeMedior$91,182 - $121,376 (estimated)Customer Experience

About this role

The Customer Success Manager, Scale is a member of the Customer Experience team focused on delivering measurable outcomes across a large portfolio through data-driven strategies and digital engagement. The role emphasizes maximizing customer value, retention, and growth by leveraging automation, analytics, and proactive, journey-based outreach. This position partners cross-functionally to align programs and translate customer feedback into improved product and experience outcomes.

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Required Skills

Customer Management
Program Execution
Gainsight
Salesforce
Automation
Data Analysis
Email Campaigns
Webinar Delivery
In-App Messaging
Digital Communities

+7 more

Qualifications

Bachelor's Degree in Business, Communications, or Related Field

About AvidXchange, Inc.

avidxchange.com

AvidXchange is a software company that provides accounts payable automation and payment solutions for middle‑market businesses and their suppliers. Its cloud platform digitizes invoice capture, approval workflows, and supplier payments (ACH, virtual card, and check), and integrates with major ERPs to streamline AP operations. AvidXchange also operates a supplier payments network and offers industry‑specific services for sectors like real estate, construction, and financial services. The company’s tools aim to increase efficiency, accuracy, controls, and speed while reducing manual work and payment risk.