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Customer Success Manager at Customer.io - ApplyBlast

Customer Success Manager

Customer.io

24 days ago

3.7 on Glassdoor

Remote

Full Time

Medior

2 applicants

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About this role

The Customer Success Manager owns the success of a dedicated portfolio of Mid-Market customers, acting as their strategic advisor from onboarding through long-term adoption. The role involves driving commercial outcomes, building deep customer relationships, and partnering with internal teams to ensure value realization. This position requires a consultative approach to guide customers through complex challenges and leverage AI tools to improve outcomes.

Responsibilities

Manage a dedicated portfolio of Mid-Market customers as their strategic partner
Lead customer onboarding and guide customers to measurable outcomes
Drive AI adoption across portfolio and coach customers on AI-powered solutions

Skills

About Customer.io

customer.io

Headquarters

Portland, Oregon, United States

Company Size

201-500 employees

Founded

2012

View Profile

Customer.io is a data-driven customer engagement platform that helps teams design and automate personalized customer journeys across email, SMS, push, in-app and other channels. It centralizes first‑party event and profile data to power segmentation, behavior-driven workflows, content creation, A/B testing and analytics. Targeted at product, growth and marketing teams, Customer.io emphasizes privacy, deliverability and developer-friendly APIs and integrations to orchestrate lifecycle and transactional messaging.