Senior Customer Support Operations Manager
Vio.com
About this role
Vio is seeking a Senior Customer Support Operations Manager to oversee and optimize the daily customer support operations across internal teams and external partners in a fast-growing, digital environment. The role focuses on ensuring operational stability, managing performance metrics, and contributing to the development of a high-performing customer support organization.
Skills
About Vio.com
www.vio.comVio.com is a travel website and app founded in 2016, designed to assist value-seeking travelers in securing better accommodation deals globally. With over 100 million users annually, it offers savings of up to 45% on a wide range of lodging options, including budget motels and luxury hotels. Vio.com emphasizes customer service, providing 24/7 support and boasting a Trustpilot rating of 4.3/5, reflecting its dedication to delivering excellent traveler experiences. The platform combines room booking with advanced features like price tracking and exclusive member deals, enhancing the booking experience for users.
Recent company news
PhocusWireThe Phocuswright Conference 2025 Launch Innovator: Vio.com
Dec 17, 2025
futuretravel.comFutureTravel Summit Speaker: Oz Har Adir, Founder & CEO of Vio.com
Jul 27, 2025
Silicon CanalsFrom talent to traction: Vio.com shows the power of the Dutch Skilled Migrant Visa
Oct 28, 2025
Fullstory4 ways engineers at Vio.com get unmatched user insights
Mar 20, 2023
Hotel Technology NewsHow Reimagining Metasearch Can Deliver Wins for Both Hotels and OTAs |
Mar 28, 2025
About Vio.com
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Vio.com.
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