Senior Director, Contact Center

Onbe(21 days ago)

RemoteFull TimeDirector$185,000 - $195,000Contact Center Operations

About this role

Onbe is hiring a Senior Director of Contact Center to lead global contact center transformation and operational excellence. The role centers on modernizing customer support through automation and AI while ensuring strong performance from outsourced partners and internal teams. This is a strategic leadership position within a fast-growing fintech focused on improving customer experience and cost efficiency at scale.

View Original Listing

Required Skills

Contact Center Strategy
Digital Transformation
Automation
Artificial Intelligence
Chatbots
Virtual Agents
Predictive Analytics
BPO Management
Vendor Management
Contract Negotiation

+20 more

Qualifications

Bachelor’s Degree
Master’s Degree
Lean Certification
Six Sigma Certification

About Onbe

onbe.com

Onbe is a digital disbursement and payout platform that helps businesses, governments, and platforms deliver mass payments, rewards, benefits, and incentives to recipients via virtual and physical prepaid cards, bank transfers, and digital wallets. Its solution combines turnkey card issuing, global rails, compliance and fraud controls, and developer-friendly APIs to automate and scale distributions. Onbe positions itself as a secure, customizable partner for enterprises seeking better recipient experiences, traceability, and operational efficiency.