Senior Director, Customer Service
GEICO(2 months ago)
About this role
GEICO is seeking a highly motivated Director of Customer Service to lead its service culture and customer experience across multiple locations. This role is focused on driving long-term profitable growth through customer retention and cross-selling, while partnering broadly across the organization. The position is based in a hybrid model tied to one of several GEICO office locations.
Required Skills
- Customer Service Strategy
- Service Operations
- Multi-Site Leadership
- Team Leadership
- Hiring
- Coaching
- KPI Management
- Performance Analysis
- Customer Experience
- Process Improvement
+10 more
Qualifications
- Bachelor’s Degree
- Master’s Degree (Preferred)
- State Insurance License
About GEICO
geico.comGEICO is a prominent insurance provider that has been trusted by customers since 1936, offering a wide range of insurance products, including auto, motorcycle, homeowners, and renters insurance. The company emphasizes savings and convenience, allowing customers to easily compare rates and benefits online. Known for its strong brand presence, GEICO leverages innovative technology and customer service to deliver comprehensive coverage options tailored to meet diverse needs. With a commitment to affordability and accessibility, GEICO continues to be a leader in the insurance industry.
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