Sr. Team Leader, Operations
Concentric(1 month ago)
About this role
The Sr. Team Leader, Operations role provides day-to-day leadership for a call center team while also mentoring and coaching other Team Leaders. The position focuses on maintaining service standards and meeting business targets through ongoing performance oversight and support. It is a full-time role based in Lima, Peru.
Required Skills
- Call Center Operations
- People Management
- Team Leadership
- Coaching
- Performance Management
- KPI Management
- Customer Escalations
- Workforce Monitoring
- Retention Management
- Root Cause Analysis
+2 more
Qualifications
- Associate's Degree
About Concentric
concentrix.comConcentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.
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