Senior Director, Customer Success (Hybrid, AUSTRALIA)
First Advantage
About this role
The Senior Director of Customer Success is a strategic leadership role responsible for overseeing post‑sales functions for complex enterprise clients within the AUNZ region. The position focuses on driving value realization, operational excellence, and revenue growth by leading a high-impact team and collaborating with cross-functional partners.
Skills
About First Advantage
fadv.comFirst Advantage is a global provider of background checks and screening services that helps employers and organizations make safer hiring and onboarding decisions. It delivers employment screening, identity and criminal record checks, drug testing, and compliance solutions via a technology platform and integrations that scale for enterprise needs. The company emphasizes award‑winning customer service, data accuracy, and regulatory compliance (including FCRA-related processes) to mitigate risk. First Advantage operates across multiple countries, offering tailored screening programs and global data access.
About First Advantage
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for First Advantage.
Salary
$120k – $180k
per year