Senior Director, Customer Success Manager (Core Clouds/Consumer Business Services)

Senior Director for Salesforce’s Core Platform (Sales/Service Clouds) Signature Success Plan supporting Consumer Business Services customers. The role leads the strategy and execution for Signature Success Plan fulfillment and growth, partnering with Sales, Renewals, and cross-functional teams. It oversees a team of Customer Success Managers and focuses on driving enterprise-level platform health, customer outcomes, and insights-driven decision making.