Customer Success Manager

Federato

2 months ago

4.2 on Glassdoor

Remote

Full Time

Senior

5 applicants

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About this role

The role is a post-sales Customer Success position focused on onboarding, implementation, renewals, and strategic account management for Federato’s AI-driven insurance platform. The person will act as a trusted advisor to insurer clients, communicate product value to decision makers, and help drive expansion and revenue growth. The role emphasizes listening to users, partnering across teams, and leveraging data to inform customer outcomes.

Skills

Qualifications

Degree in BusinessDegree in Risk ManagementDegree in CommunicationsDegree in Marketing

About Federato

federato.ai

Federato is an AI-powered RiskOps platform for property & casualty and specialty insurers that gives underwriters real‑time feedback to prioritize and quote the highest‑value business. The platform combines automated risk scoring, portfolio analytics, and prescriptive guidance to streamline underwriting decisions and enforce consistent rules across workflows. Federato integrates with insurer systems to surface exceptions, speed quotes, and improve portfolio performance. Insurers use it to reduce manual work, increase accuracy, and make data‑driven underwriting decisions.