Customer Success Manager
Federato(25 days ago)
About this role
The role is a post-sales Customer Success position focused on onboarding, implementation, renewals, and strategic account management for Federato’s AI-driven insurance platform. The person will act as a trusted advisor to insurer clients, communicate product value to decision makers, and help drive expansion and revenue growth. The role emphasizes listening to users, partnering across teams, and leveraging data to inform customer outcomes.
Required Skills
- Customer Success
- Onboarding
- Implementation
- Renewals
- Upselling
- Account Management
- Cross-Functional
- Product Expertise
- Relationship Building
- Data Analysis
+11 more
Qualifications
- Degree in Business
- Degree in Risk Management
- Degree in Communications
- Degree in Marketing
About Federato
federato.aiFederato is an AI-powered RiskOps platform for property & casualty and specialty insurers that gives underwriters real‑time feedback to prioritize and quote the highest‑value business. The platform combines automated risk scoring, portfolio analytics, and prescriptive guidance to streamline underwriting decisions and enforce consistent rules across workflows. Federato integrates with insurer systems to surface exceptions, speed quotes, and improve portfolio performance. Insurers use it to reduce manual work, increase accuracy, and make data‑driven underwriting decisions.
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