Customer Success Manager

Regal(1 month ago)

HybridFull TimeMedior$139,513 - $184,523 (estimated)Customer Success

About this role

The Customer Success Manager at Regal manages and grows a defined book of platform customers, focusing on adoption, retention, and renewals. The role involves partnering closely with customer stakeholders to demonstrate ROI and identify expansion opportunities, particularly around AI Agents and AI Voice. This position sits at the intersection of customer relationships and data-driven decision making, helping define customer success practices in a rapidly scaling AI platform company. Based in New York City, the role is part of a high-growth, in-office culture with cross-functional collaboration across Sales, Product, Implementation, and Support.

View Original Listing

Required Skills

Customer Success
Account Management
Client Relations
Data Analysis
ROI Reporting
QBR Management
Account Planning
Upselling
Cross Selling
Stakeholder Management

+8 more

About Regal

regal.ai

Regal is a voice-first AI agent platform that helps businesses build, improve, and manage AI agents designed to outperform human agents. The platform provides tools for designing conversational voice agents, training and testing them, and deploying and operating them at scale to automate customer interactions. Enterprises and contact centers use Regal to scale voice automation, improve agent performance, and gain operational insights for continuous improvement.