Customer Success Manager

The Customer Success Manager at Regal manages and grows a defined book of platform customers, focusing on adoption, retention, and renewals. The role involves partnering closely with customer stakeholders to demonstrate ROI and identify expansion opportunities, particularly around AI Agents and AI Voice. This position sits at the intersection of customer relationships and data-driven decision making, helping define customer success practices in a rapidly scaling AI platform company. Based in New York City, the role is part of a high-growth, in-office culture with cross-functional collaboration across Sales, Product, Implementation, and Support.