Senior Director, Customer Success Strategy

Spring Health(1 month ago)

HybridFull TimeDirector$184,000 - $230,000Customer Success

About this role

The Senior Director of Customer Success Strategy at Spring Health will architect and continuously refine the operating model—tools, data, programs, and communications—that enable Customer Success teams to deliver measurable member and customer outcomes at scale. This cross-functional leadership role partners with CS leadership, Sales, Marketing, Data Science, and Product to drive predictable retention and expansion while improving executive engagement and platform adoption. The position is full-time and based in NYC with a hybrid schedule requiring three days per week onsite.

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Required Skills

Customer Success
Process Enablement
Gainsight
Product Ownership
Data Integrity
Integrations
Health Modeling
Analytics
Executive Sponsorship
Reference Programs

+14 more

About Spring Health

springhealth.com

Spring Health is an employer-focused mental health platform that uses assessment-driven technology and measurement-based care to deliver personalized treatment pathways. It pairs clinically proven digital tools with a network of therapists, coaches, and psychiatrists to provide therapy, coaching, medication management, and targeted programs. Spring Health’s platform removes barriers to access, matches employees to the right level of care quickly, and provides employers with outcomes and utilization data. Companies choose it to improve workforce well-being, engagement, and mental health outcomes while managing costs.