VP, Customer Success
Impact.com(22 days ago)
About this role
impact.com is hiring a Vice President of Customer Success to build, scale, and lead its Customer Success organization as a core growth engine. The role owns the full post-sale lifecycle to drive net revenue retention, expansion, and long-term customer value across the customer base. The position partners closely with cross-functional leaders to translate customer outcomes into measurable revenue impact and predictable growth.
Required Skills
- Customer Success
- Commercial Strategy
- Revenue Retention
- Net Revenue Retention
- Renewals
- Upselling
- Cross-Selling
- Forecasting
- Account Strategy
- Operating Model
+18 more
About Impact.com
impact.comImpact is a partnership automation platform that helps brands find, recruit, manage, track, and pay partners — including affiliates, influencers, and strategic partners — from a single SaaS solution. Its product suite combines attribution and tracking, contract and workflow management, payment automation, partner discovery, and analytics with fraud protection and API integrations. Designed for enterprise and global programs, Impact delivers real-time measurement and optimization to grow partner-driven revenue. Companies use Impact to consolidate disparate partner channels, improve attribution accuracy, automate operations, and scale partnership programs efficiently.
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