Senior Engineering Manager - AI Core Platform

Intercom(19 days ago)

HybridFull TimeSenior$143,255 - $191,364 (estimated)Engineering

About this role

A Senior Engineering Manager at Intercom will lead a senior-heavy team in the Core Platform team of the AI Group, responsible for building and operating the foundational infrastructure for Intercom’s AI products. This role emphasizes a hands-on approach where the manager remains actively involved in coding and architecture, ensuring that the platform supports the development of the AI agent Fin and maintains stability in production environments.

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Required Skills

Engineering Leadership
Hands-On Coding
Technical Judgement
AI Systems
Platform Development

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.