Customer Success Manager - High Touch
Intercom(4 days ago)
About this role
A Customer Success Manager at Intercom helps customers realize value from Intercom’s AI-driven customer service platform and supports strategic, enterprise relationships. The role focuses on fostering long-term outcomes and expansion of Intercom solutions across global teams. It serves as a primary customer-facing partner and liaison between customers and internal teams to inform product and service improvements.
Required Skills
- Customer Success
- Account Management
- Strategic Consulting
- SaaS
- Value Realization
- Success Planning
- Communication
- Relationship Building
- Change Management
- Churn Mitigation
+2 more
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.