Customer Success Manager - High Touch

Intercom(4 days ago)

HybridFull TimeSenior$150,300 - $179,525Customer Success

About this role

A Senior Customer Success Manager at Intercom partners with enterprise customers to maximize value from Intercom’s AI-powered customer service suite. The role focuses on building strategic relationships with executive and C-level stakeholders, supporting adoption and expansion of Intercom solutions, and representing customer needs to internal teams. The CSM helps shape long-term customer outcomes and drives sustained product engagement.

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Required Skills

Customer Success
Account Management
Strategic Consulting
SaaS
Trusted Advisor
Success Planning
Change Management
Churn Mitigation
Relationship Building
Executive Engagement

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.