Senior Enterprise Customer Success Manager

Outreach

23 days ago

3.7 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Senior Enterprise Customer Success Manager at Outreach owns relationships with large strategic accounts, leveraging agentic AI to drive platform adoption, customer outcomes, and business value. This role focuses on AI enablement, insights, and automation to maximize customer value and drive long-term retention.

Skills

Qualifications

10+ years in Customer Success, Account Management, or Consulting (SaaS preferred)Experience managing enterprise customer relationshipsStrong analytical mindset with the ability to interpret data and translate into actionProven track record of driving renewals, expansion, and customer outcomes

About Outreach

outreach.io

Outreach is a sales engagement and revenue operations platform that helps revenue teams automate prospecting, manage multi-channel cadences, and capture sales activity to drive pipeline. It offers sequencing for email, calls, and meetings, activity capture and analytics, forecasting and coaching tools, and deep integrations with CRMs and common sales tech. Outreach is designed to boost rep productivity and conversion rates through workflow automation, performance insights, and workflow orchestration. Companies choose Outreach for its automation capabilities, analytics-driven coaching, and enterprise-grade integrations.