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Senior Machine Learning Engineer at Zendesk - ApplyBlast

Senior Machine Learning Engineer

Zendesk

3 months ago

3.7 on Glassdoor

Portugal

Hybrid

Full Time

Senior

0 applicants

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About this role

As an ML Engineer at Zendesk, you will own the end-to-end lifecycle of LLM-powered applications, including agents, RAG systems, and recommendation engines. You will design and build scalable AI solutions on robust data infrastructure while translating complex analytical approaches into actionable business insights. This role requires bridging technical teams and non-technical stakeholders to drive measurable customer experience outcomes.

Responsibilities

Design and ship LLM-powered applications including agents and RAG systems
Build and maintain data infrastructure using Snowflake, dbt, and Airflow
Define success criteria and measure outcomes for intelligent systems
Translate complex data insights into actionable business strategies
Collaborate with stakeholders to prioritize high-impact AI features

Skills

Qualifications

BA/BS in Computer Science or Data ScienceAdvanced degree preferred

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.