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Senior Machine Learning Engineer at Zendesk - ApplyBlast

Senior Machine Learning Engineer

Zendesk

3 months ago

3.7 on Glassdoor

Krakow, Poland

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Senior Machine Learning Engineer at Zendesk's AI Copilot organization, you will own the end-to-end delivery of ML-powered product features designed to enhance customer service interactions. You are responsible for productionizing research outputs, building scalable ML infrastructure, and collaborating with software engineers and scientists to integrate high-quality capabilities into the product.

Responsibilities

Own and deliver ML-powered product features end-to-end from prototype to production
Build and maintain ML infrastructure including model serving and inference pipelines
Collaborate with scientists to productionize research outputs into reliable user-facing features
Contribute to technical design discussions and architecture decisions within the team
Mentor junior engineers through code review and knowledge sharing

Skills

Qualifications

5+ years of software engineering experienceBackground in ML engineering or MLOps

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.