Senior Manager, Customer Care - Kitchen (Boston, MA)

Toast(1 month ago)

HybridFull TimeSenior$112,000 - $179,000Customer Care

About this role

The Senior Customer Care Manager, Kitchen at Toast leads and supports the Care Team across Boston, Omaha, and remote offices, focusing on the overall customer experience for restaurant customers using Toast products. This role is responsible for developing team members, aligning service standards, and partnering with internal stakeholders to improve processes and customer outcomes. The position supports the Kitchen campaign which assists restaurants with menu configuration, third-party integrations, gift cards, loyalty, and daily operations.

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Required Skills

People Leadership
Partner Management
Metrics Analysis
Cross-Functional Collaboration
Coaching
Training
Process Improvement
Technical Troubleshooting
Project Management
Communication

+5 more

About Toast

toasttab.com

Toast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.

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