Senior Manager, Customer Care - Kitchen (Omaha, NE)
Toast(2 months ago)
About this role
A Senior Customer Care Manager, Kitchen at Toast is a leadership role focused on ensuring a high-quality support experience for restaurant customers across multiple offices. The position is the primary leader for the Care Team within the Kitchen campaign and represents the team in cross-functional initiatives. It aligns with Toast’s mission to build a restaurant platform that helps restaurants operate and grow.
Required Skills
- Team Leadership
- People Management
- Coaching
- Training
- Partner Management
- Customer Experience
- Technical Troubleshooting
- Collaboration
- Metrics
- Project Management
+7 more
About Toast
toasttab.comToast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.
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