Manager, Customer Experience
Hong Leong Bank Berhad
About this role
A Customer Experience (CX) Manager at Hong Leong Bank leads end-to-end CX initiatives with a focus on improving customer journeys and fostering a customer-centric culture. The role involves designing workshops, developing training, managing awards, and guiding cross-functional teams to deliver measurable service improvements in a dynamic banking environment.
Skills
Qualifications
About Hong Leong Bank Berhad
hlb.com.myHong Leong Bank Malaysia offers a host of personal financing products and services ranging from loans, credit cards, online banking, mobile banking and more. All designed to cater for the different needs and lifestyles of the customers.
Recent company news
Yahoo FinanceHere's Why We Think Hong Leong Bank Berhad (KLSE:HLBANK) Is Well Worth Watching
Jul 14, 2025
Asian Banking & FinanceLeading banks, financial companies lauded at Asian Banking & Finance Awards 2025
Jul 4, 2025
CodeBlueMiCare Says Limited By Bank Employees’ Medical Benefits
Nov 14, 2025
RAM Holdings BerhadRAM Ratings affirms ratings of Hong Leong Financial Group and banking entities
May 27, 2025
International BankerInterview with Mr. Domenic Fuda, Group Managing Director & CEO and Mr. Charles Sik, Managing Director, Personal Financial Services, Hong Leong Bank
Oct 1, 2018
About Hong Leong Bank Berhad
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Hong Leong Bank Berhad.
Salary
$75k – $95k
per year
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