Manager, Customer Experience

Hong Leong Bank Berhad(15 days ago)

HybridFull TimeManager$75,000 - $95,000Customer Experience & Insights

About this role

A Customer Experience (CX) Manager at Hong Leong Bank leads end-to-end CX initiatives with a focus on improving customer journeys and fostering a customer-centric culture. The role involves designing workshops, developing training, managing awards, and guiding cross-functional teams to deliver measurable service improvements in a dynamic banking environment.

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Required Skills

Customer Experience
Workshop Facilitation
Data Analysis
Project Management
Process Improvement
Communication
Stakeholder Engagement
Training Development
Storytelling
Business Acumen

Qualifications

Bachelor’s degree in Business, Marketing, Psychology, Communications

About Hong Leong Bank Berhad

hlb.com.my

Hong Leong Bank Malaysia offers a host of personal financing products and services ranging from loans, credit cards, online banking, mobile banking and more. All designed to cater for the different needs and lifestyles of the customers.

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