Senior Manager, Customer Experience Operations

reAlpha(2 months ago)

HybridFull TimeManager$89,423 - $118,207 (estimated)Customer Experience Operations

About this role

The Senior Manager, Customer Experience Operations will connect strategy to execution across reAlpha’s Realty, Mortgage, and Title businesses to deliver a seamless end-to-end homebuying experience. Reporting to the COO, this hands-on, high-visibility role partners with Product, Technology, and business leaders to improve customer experience and operational efficiency. The role focuses on diagnosing friction, driving cross-functional alignment, and implementing scalable systems and reporting for leadership visibility.

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Required Skills

Operations
Process Optimization
Project Management
Cross-Functional Leadership
Systems Thinking
Automation
KPI Tracking
Stakeholder Alignment
Communication
Change Management

About reAlpha

realpha.com

Amazon Web Services (AWS) is a comprehensive cloud computing platform from Amazon that delivers on-demand compute, storage, database, networking, and developer services for businesses and developers worldwide. It also offers broad managed security and compliance tooling—such as IAM, Shield, and WAF—plus analytics, machine learning, serverless computing, and container orchestration, all integrated with a large partner ecosystem. Organizations choose AWS for its global infrastructure, flexible consumption pricing, scalability, and enterprise-grade reliability and security.

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