Customer Experience Manager, APAC
3E(14 days ago)
About this role
The Customer Experience (CX) Manager, APAC will lead and scale 3E's customer experience operations in Japan, ensuring consistent high-quality delivery and alignment with the company's customer-focused strategy. Reporting to the Director of Support and working with local leadership, the role partners with onboarding, sales, and product teams to drive NPS, retention, and seamless end-to-end customer experiences.
Required Skills
- Team Leadership
- Coaching
- Onboarding
- Implementation
- Customer Support
- Escalation Management
- Data Analysis
- Jira
- Zendesk
- Project Management
+4 more
About 3E
3eco.comNew Relic is a SaaS observability platform that collects, correlates, and visualizes telemetry (metrics, traces, logs, and events) from applications, infrastructure, and browser/mobile clients. Its offering includes APM agents, browser and mobile RUM, distributed tracing, logs, dashboards, alerting, and integrations/APIs to instrument and monitor performance across the full stack. Teams use New Relic to get real‑time visibility, troubleshoot incidents, and optimize application and infrastructure performance with unified telemetry and built‑in analytics.
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