Senior Manager, Customer Growth

Roku(19 days ago)

HybridFull TimeManager$150,000 - $275,000Customer Intelligence

About this role

A Senior Manager, Retention at Roku leads efforts to retain and engage customers, focusing on reducing churn and increasing customer lifetime value. The role reports to the Sr. Director, Customer Intelligence and supports the company’s streaming platform goals through data-driven lifecycle management. It operates within a cross-functional environment partnering with Product, Marketing, Engineering, and Data Science.

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Required Skills

Customer Retention
Data Analysis
Segmentation
A/B Testing
Program Management
Collaboration
SQL
Tableau
Communication
Strategic Thinking

Qualifications

Bachelor's Degree (Marketing, Business, Economics, Statistics or related)
Master's Degree (Preferred)

About Roku

weareroku.com

Roku is a TV streaming platform company that builds Roku OS and a family of streaming players and Roku TV software used by millions of smart TVs and connected devices worldwide. It operates the Roku Channel, an ad-supported streaming destination, and provides a platform for publishers and developers to distribute channels and content. Roku also offers advertising, measurement, and monetization tools that let brands and publishers reach and analyze TV viewers across the platform. Manufacturers and developers choose Roku for its large user base, integrated distribution, and simple tools for building and monetizing streaming experiences.