Senior Manager, Mid-Market Customer Success
Iterable(1 month ago)
About this role
The Head of Mid-Market Customer Success leads Iterable’s Mid-Market Customer Success team, accountable for customer satisfaction and driving ROI for mid-market accounts. The role builds executive-level relationships, defines scalable customer success strategy, and partners across Product, Engineering, Marketing, and Sales. This leader also manages hiring, staffing, training, and performance development for the department while retaining a small individual portfolio.
Required Skills
- Customer Engagement
- Product Adoption
- QBRs
- Account Expansion
- Client Relations
- Issue Resolution
- Problem Solving
- Team Management
- Account Management
- Metrics Tracking
+12 more
Qualifications
- Bachelor's Degree
About Iterable
iterable.comIterable is an AI-powered cross-channel growth marketing platform that helps brands orchestrate personalized, data-driven customer experiences across email, SMS, push, in-app and other channels. It offers segmentation, multi-step journey orchestration, A/B testing, and machine-learning-driven personalization and optimization to boost engagement and lifetime value. The platform includes APIs and integrations to centralize customer data, automate campaigns, and measure performance in real time. Marketers use Iterable to deliver dynamic, timely messages that scale retention and revenue-focused programs.
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