Senior Manager, Mid-Market Customer Success
Iterable
About this role
The Head of Mid-Market Customer Success leads Iterable’s Mid-Market Customer Success team, accountable for customer satisfaction and driving ROI for mid-market accounts. The role builds executive-level relationships, defines scalable customer success strategy, and partners across Product, Engineering, Marketing, and Sales. This leader also manages hiring, staffing, training, and performance development for the department while retaining a small individual portfolio.
Skills
Qualifications
About Iterable
iterable.comIterable is an AI-powered cross-channel growth marketing platform that helps brands orchestrate personalized, data-driven customer experiences across email, SMS, push, in-app and other channels. It offers segmentation, multi-step journey orchestration, A/B testing, and machine-learning-driven personalization and optimization to boost engagement and lifetime value. The platform includes APIs and integrations to centralize customer data, automate campaigns, and measure performance in real time. Marketers use Iterable to deliver dynamic, timely messages that scale retention and revenue-focused programs.
Recent company news
The Business JournalsPriya Gill, Professionally Recognized at Iterable - San Francisco Business Times
1 week ago
Business WireIterable Surpasses One Trillion Customer Interactions as Global Momentum Accelerates
Dec 9, 2025
MrWebDaily Research News Online no. 38959 - New Marketing and Tech Chiefs for CX Specialist Iterable
Oct 21, 2025
Mi-3.com.auIterable’s CEO sounds a death knell for the traditional campaign, and he's not alone
May 1, 2025
Business WireIterable Appoints Salesforce Executive Sam Allen as New CEO to Accelerate Enterprise Growth and AI Innovation
Jul 8, 2025
About Iterable
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Iterable.
Salary
$124k – $180k
per year
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