Senior Manager, CX Operations

Glean(21 days ago)

RemoteFull TimeSenior$200,000 - $240,000Customer Experience Operations

About this role

Glean is hiring a Senior Manager, CX Operations to own the data, processes, and operational foundation that supports its post-sales customer experience organization. The role sits at the intersection of Customer Success, RevOps, Product, and Sales, reporting to the VP of Revenue Strategy & Operations. It focuses on enabling scalable, insights-driven customer journeys and outcomes as Glean grows its Work AI platform.

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Required Skills

CX Operations
Revenue Operations
Customer Success
Process Design
Workflow Automation
Playbooks
Health Scoring
Renewals Forecasting
Dashboards
Reporting

+9 more

About Glean

glean.com

Glean is a Work AI platform that connects directly to an enterprise’s data to deliver unified search, an AI assistant, and autonomous agents. It helps employees find knowledge across apps, generate content, and automate tasks by surfacing answers from documents, inboxes, and cloud tools. Glean emphasizes secure, governed access and broad integrations with common enterprise systems so organizations can scale AI without losing control. Companies use it to centralize knowledge, speed onboarding, and reduce time spent searching or doing routine work.