Senior Manager, CX Technology
Crunchyroll, LLC(1 month ago)
About this role
The Senior Manager, CX Technology at Crunchyroll leads the CX Technology function responsible for advancing the platforms that support customers and service agents. The role aligns technical initiatives with business objectives, partners with internal teams and external vendors, and supports global service delivery. This position reports to the Director, CX Technology and is based in San Francisco, Los Angeles, or Dallas.
Required Skills
- People Management
- Technical Leadership
- CX Tech
- CCaaS
- AI Chatbots
- CMS
- Self Service
- API Integrations
- Roadmapping
- Vendor Management
+5 more
Qualifications
- Bachelor's or Master's in Computer Science, Engineering, or Related Field
About Crunchyroll, LLC
crunchyroll.comCrunchyroll is a global streaming service and entertainment company specializing in anime, manga, and related fan content. It offers a large catalog of licensed anime—subtitled and dubbed—plus simulcasts of new episodes, manga, and extras, with free ad-supported viewing and premium subscriptions that add HD streams, downloads, and an ad-free experience. Available across web, mobile, and streaming devices, Crunchyroll also supports community features, merchandise, and events, and is part of Sony’s Funimation/Crunchyroll group.
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