Senior Manager, HR Contact Center - North America
TD Bank Group(1 month ago)
About this role
The Senior Manager, North American HR Contact Centre provides strategic leadership for a high-volume, multi-channel HR contact centre supporting employees across Canada and the U.S. The role focuses on delivering an outstanding colleague experience and modernizing HR service delivery as the function adopts new tools and technologies. The position is based in Markham, Ontario and sits within the Human Resources organization at TD.
Required Skills
- Contact Centre
- Service Delivery
- SLA Management
- KPI Monitoring
- Continuous Improvement
- Root Cause Analysis
- Process Optimization
- Data Analysis
- Automation
- ServiceNow
+7 more
Qualifications
- Undergraduate Degree
About TD Bank Group
td.comExplore TD's online banking services, credit cards, checking accounts, savings accounts, loans and more financial products for you and your business.
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