Senior Manager, Operations - Conversational Design, Automation (Last Mile Delivery)

Walmart(6 days ago)

Bentonville, AROnsiteFull TimeSenior$90,000 - $180,000Platform Stability

About this role

This role involves leading the design, strategy, and governance of AI-powered conversational experiences within Walmart's platform, focusing on automation, safety, and performance improvement across contact support systems.

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Required Skills

conversational AI
Automation
Prompt Engineering
NLU
NLP
Contact Center
AI Governance
Chatbot
Rasa
Lex

Qualifications

Bachelor’s degree in Business Administration, Engineering, Operations , or related field
3 years’ experience in operations, project management, or related area
1 year's supervisory experience

About Walmart

walmart.com

Walmart is a multinational retail corporation that operates a large network of brick-and-mortar hypermarkets, discount department stores and grocery stores alongside a major ecommerce marketplace at Walmart.com. It offers a broad assortment across categories — groceries, electronics, home, apparel, pharmacy and more — with a core value proposition of "Every Day Low Prices." Walmart blends in-store shopping with online ordering, curbside pickup, delivery and a Walmart+ membership that provides unlimited free delivery and other benefits. The company leverages large-scale logistics, private labels and technology to serve millions of customers domestically and internationally.

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