Senior Manager, Patient Access Operations

Talkiatry(1 month ago)

HybridFull TimeManager$103,454 - $135,806 (estimated)Patient Access Operations

About this role

The Senior Manager, Patient Access Operations at Talkiatry leads the end-to-end new patient access function, from online assessment through first appointment. The role owns patient intake, outreach, and coordination operations to ensure a seamless, efficient, and empathetic experience for thousands of patients each month. This position manages large onshore and offshore teams, designs scalable systems and workflows, and uses data to drive improvements in conversion and care continuity. It is a high-impact leadership role focused on redefining how patients access mental healthcare at scale within a fast-growing organization.

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Required Skills

Patient Access Strategy
Funnel Optimization
Process Improvement
Data Analysis
Performance Metrics
Team Leadership
People Management
Cross-Functional Collaboration
Call Center Management
Workflow Design

+16 more

Qualifications

Bachelor’s Degree

About Talkiatry

talkiatry.com

Talkiatry is an online psychiatry provider that offers virtual psychiatric care covered by insurance. Its network of 600+ licensed psychiatrists delivers telepsychiatry services and is accepting new patients. The company focuses on making mental health care more accessible by combining licensed psychiatric providers with insurance-covered virtual visits.