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Senior Manager, Provider NPS Enablement at CVS Health - ApplyBlast

Senior Manager, Provider NPS Enablement

CVS Health

4 months ago

3.2 on Glassdoor

Hartford, CT

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Manager, Provider NPS Enablement drives strategic initiatives to strengthen provider experience and operational coordination at CVS Health. This role coordinates cross-functional workstreams to translate insights on provider feedback into actionable plans for leadership and stakeholders. The position focuses on elevating progress, risks, and performance metrics related to provider Net Promoter Scores and administrative burden reduction.

Responsibilities

Serve as program manager for Provider Experience initiatives and workstreams
Identify and elevate gains in provider Net Promoter Scores and feedback metrics
Support development of leadership updates and presentations on strategic progress
Partner cross-functionally to align on priorities and communicate operational improvements
Translate provider experience insights into prioritized planning and progress updates

Skills

Qualifications

Bachelor's degree in Health Administration, Communications, Business, Marketing7 years of experience in provider experience, healthcare operations, or strategic communicationsHealthcare industry experienceSurvey strategy expertiseProject management certification

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.