Senior Manager, Strategic Customer Success

Vanta(1 month ago)

RemoteFull TimeManager$174,000 - $205,000Customer Success

About this role

The Senior Manager, Strategic Customer Success at Vanta is responsible for leading a team of customer success managers to support the company's largest accounts and drive measurable customer outcomes, retention, and long-term partnerships. This role involves diagnosing systemic issues, defining strategic approaches to complex compliance and risk landscapes, and applying data-driven decision-making to optimize customer success initiatives. The manager will collaborate across functions, influence product direction based on customer feedback, and engage in high-stakes client conversations, all while fostering a high-performing team culture.

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Required Skills

Team Leadership
Customer Success
GRC Expertise
Strategic Planning
Data Analysis
Cross-Functional Collaboration
Decision Making
Problem Solving
Customer Engagement
Communication Skills

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About Vanta

vanta.com

Vanta is a leading platform that automates compliance and risk management for organizations, facilitating certifications across various frameworks such as SOC 2, HIPAA, ISO 27001, and GDPR. By leveraging AI and automation, Vanta streamlines security reviews, vendor risk assessments, and continuous compliance monitoring, enabling companies to build and demonstrate trust effectively. With a customer base of over 12,000, from startups to enterprises, Vanta empowers organizations to focus on growth while ensuring security and compliance are seamlessly integrated into their operations.