Senior Manager, Workforce Management

Blink Health(1 month ago)

Pittsburgh, PAOnsiteFull TimeManager$92,128 - $121,915 (estimated)Patient Services Operations

About this role

The Senior Manager, Workforce Management will build and lead a lean WFM function supporting 500+ contact center and pharmacy agents, driving forecasting, planning, and scheduling to ensure service-level excellence. This role partners across Operations, HR, Finance, Product, and Engineering to scale WFM systems and deliver actionable insights to senior leadership. The position is focused on enabling efficient growth and a best-in-class patient experience within a fast-paced, high-growth healthcare technology company.

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Required Skills

Workforce Strategy
Forecasting
Scheduling
Capacity Planning
Intraday Management
Data Modeling
SQL
Excel
Tableau
Power BI

+6 more

Qualifications

Bachelor's Degree in Business, Operations, Math or Data Science

About Blink Health

blinkhealth.com

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