Supervisor, Workforce Management
Global Payments(1 month ago)
About this role
The WFM Supervisor for Resource Planning oversees the contact center Resource Planning function, ensuring accurate short-term forecasting and staffing to meet service level agreements. The role leads a team of analysts and partners with operations leadership to align workforce resources with business needs and operational priorities.
Required Skills
- Forecasting
- Scheduling
- WFM Software
- Excel
- Analytics
- Leadership
- Communication
- Process Improvement
- Capacity Planning
- Reporting
Qualifications
- Bachelor's Degree in Business, Finance, Operations Management or related field
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