Senior Officer/Manager, Customer Service, Contact Center
UOB(1 month ago)
About this role
A Customer Service role at UOB supporting retail banking customers through phone, email, written correspondence, and social media channels. The position sits within the bank's customer service function and focuses on delivering service quality, maintaining customer data confidentiality, and ensuring compliance with internal and regulatory requirements. Suitable for candidates with a diploma or degree, including fresh graduates with a customer-first mindset.
Required Skills
- Customer Service
- Communication
- Empathy
- Multitasking
- Case Management
- Problem Solving
- Digital Banking
- Confidentiality
- Teamwork
- Shift Work
Qualifications
- Diploma
- Degree in Business or Finance
About UOB
uobgroup.comUOB is rated as one of the world's top banks, with a global network of 500 branches and offices across 19 countries and territories in Asia Pacific, Europe and North America.
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