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Senior Operations Reliability Engineer – Messaging Platforms at Genesys - ApplyBlast

Senior Operations Reliability Engineer – Messaging Platforms

Genesys

4 months ago

United Kingdom

Onsite

Full Time

Senior

0 applicants

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About this role

As a Senior Operations Reliability Engineer specializing in Messaging Platforms, you will maintain the reliability and security of enterprise messaging services like Microsoft Exchange and Mimecast. This role involves incident resolution, observability improvements, workflow automation, and transitioning support practices to be proactive and automation-aware. You will also mentor junior engineers and collaborate with cross-functional teams to enhance governance and operational maturity.

Responsibilities

Resolve complex messaging incidents through advanced troubleshooting and coordination
Monitor observability platforms to detect anomalies and service degradation
Develop PowerShell scripts to automate repetitive messaging administration tasks
Lead post-incident reviews to identify systemic fixes and reliability improvements
Mentor junior engineers on messaging operations and troubleshooting patterns

Skills

Qualifications

BS in Information Technology5+ years experience supporting enterprise messaging platforms

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.